PC Land Roanoke, LLC in Roanoke, VA Closed now

Reviews about PC Land Roanoke, LLC

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  September 10, 2019, by Donalda Avalon
  We used PC Land to repair several computers over the years. Both when they were on Williamson Road and Electric Rd. We also bought 5 different laptops from them. Until they closed the Williamson Road store and we had to deal with the Electric Rd location, they offered great service and reasonable prices.Our household has 2 people who work from home and it is very important to have up to date electronics. We also have a college student with electronic needs. We bought a computer for use by a college student but had to take it back several times to get what we had asked for originally. The final straw came when we bought a router that was defective. We told the "manager" "owner" that it kept cutting off after we had it for 10 days. He said we had 30 days to bring it back. We finally bought another router and attempted to return the faulty one, before 30 days had passed. We were informed that the return policy is 15 days. NO apology, NO attempt to make it right with a long term customer, NO customer service. PC Land will not get any more money from this household.
• ★ ☆ ☆ ☆ ☆

  January 19, 2019, by Aaron Halsdorf
  Worst experience ever. Took my Samsung tablet in with cracked glass for repair. Nearly 3 months later, I have to go to the store for the 3rd time because 4 times they told me they would call and never did. Now they claim the LCD screen under the glass is cracked. I am calling the manager a liar, because a cracked LCD screen would have shown symptoms in performance of bleeding under the glass. There were no symptoms. It worked perfectly except for the cracked top layer of glass. They broke my $500 tablet and refused to accept responsibility. Beware of these cowards and criminals.