Fink's Jewelers Valley View Mall in Roanoke, VA Closed now

Reviews about Fink's Jewelers Valley View Mall

• ★ ☆ ☆ ☆ ☆

  November 17, 2019, by Richard L
  Bought my wife a ring at Pandora for Christmas. The ring ended up being one size too small, so we went back to get a larger size. My wife went back by herself and upon getting to the Valley View location, was told she had to wait outside and put her name on a list (first bad idea by store management). After waiting 20 minutes she was told her ring was not in stock, which is understandable. She was then told it would take 8 weeks for a larger size ring to arrive. Would Pandora seriously have a backorder on what was listed as a common stock item for them? (Second bad idea) My wife then looked for another style and when she found it, was told she had to pay for that ring up front (Third bad idea). After paying for that ring, she asked to return the original but was she then had to wait for a separate "designer" for an additional 20 minutes because she walked to the register for the return. Problem here is that the person working the register was another one of their "designers" and they had to help whoever had their name next on the list. So after buying the new ring, it was store policy to put my wife's name back on the list and start the process over (fourth bad idea). My wife called me to tell me this, as I was in a separate part of the mall. I had enough time to walk to the store, try to enter only to have the lady at the door tell me I had to put my name on a list to enter. (fifth bad idea and final straw) I obviously blew past her and told my wife she didn't need to deal with such insulting service. I enjoy the Pandora brand, but will NEVER buy another product from the Valley View Pandora. This location will either need to find new management or will most likely go out of business like so many other stores without a clew.