ADT® in Roanoke, VA

Reviews about ADT®

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  January 19, 2020, by Joseph Pallante
  Whatever you do, avoid ADT (particularly in the area of Roanoke/Blacksburg/Christiansburg) AT ALL COST. The worst customer service I have EVER encountered. The original install technician either misplace or stole (Josh M.), and rather than acknowledging their mistake, they chose to stonewall me and not find or replace my hardware. I'm sure the replacement would have destroyed their corporate pockets, as it would have cost them $40. I've been ran in circles for weeks between ADT's customer service, customer loyalty department, and local branch manager. No progress has been made, and I suspect none will be. After having having this and other problems, I chose to exercise my right to have ADT uninstalled from my property, and be refunded the install/purchase price. Guess what, they didn't show up during the 11-3pm window they generously gave themselves... Or the rest of the day for that matter. Adding insult to injury, they didn't even call or notify me in any way to give notice they wouldn't be coming. I had to take off ANOTHER day of work just so they could reschedule the install for a separate day.